Privacy Policy

Effective Date: January 1, 2023

Creekside at Beaver Creek (“Creekside,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, or communicate with us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and guest preferences.

  • Booking Information: Reservation dates, accommodation preferences, special requests, and payment details.

  • Device and Usage Data: IP address, browser type, access times, referring website addresses, and pages viewed via Google Analytics.

  • Communication Preferences: Including consent for email, phone, and SMS communications.

2. How We Use Your Information

We use your information to:

  • Process and manage reservations

  • Communicate with you regarding your stay (including via SMS)

  • Send pre-arrival materials and guest experience information

  • Respond to inquiries and provide customer service

  • Improve our website and services through analytics

3. Text Messaging Policy

By providing your phone number during the booking process or via our website, you consent to receive text messages related to your reservation, including confirmation details, arrival coordination, and mid-stay updates. Message frequency varies. Message and data rates may apply. You may opt-out at any time by replying STOP.

We do not use SMS communications for promotional purposes without explicit consent.

4. Data Sharing and Disclosure

Creekside does not sell, rent, or share your personal information with third parties for marketing or other commercial purposes.

We may share information only:

  • With service providers who assist us in operating our website and managing reservations (e.g., secure payment processors)

  • When required by law or to comply with legal obligations

All third-party processors are contractually obligated to safeguard your information in accordance with this Privacy Policy and relevant data protection laws.

5. Cookies and Analytics

We use cookies and similar tracking technologies solely to understand how our website is used and to improve user experience.

  • We use Google Analytics to collect anonymous usage data.

  • You can control cookie preferences via your browser settings or opt-out of Google Analytics using Google’s opt-out tool.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, tax, or accounting requirements.

7. International Data Transfers

As a Colorado-based property serving global travelers, your information may be processed in the United States. We take appropriate safeguards to ensure your data is handled securely in compliance with GDPR and other applicable laws.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Withdraw consent

  • File a complaint with a data protection authority

Please contact us at info@creeksidebeavercreek.com for such requests.

9. Security

We implement physical, technical, and organizational safeguards to protect your information from unauthorized access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in practices or regulations. Updates will be posted on our website with a new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: info@creeksidebeavercreek.com  or (970) 949-7071