Frequently Asked Questions


Checkin/Checkout Information


Where is Creekside located?

Creekside is located at 1156 Village Rd, Avon CO 81620 (Beaver Creek Village)

What are Creekside’s hours of operation?

The front desk is always open 8:00 a.m. – 5:00 p.m.

Where do I check-in and pick up my keys?

Check in on site at the property’s front desk. When you pull in to the driveway, you will see the main entrance under the porte-cochere.

What time is check-in? (What time do I need to check out by?)

Check in time at Creekside is 4:00 PM and check out time is 10:00 AM. Adjustments to these times can be made, but are based upon availability at the time of the request and are always subject to change. However, regardless of what time you arrive or depart, you are more than welcome to use any of the Creekside facilities for the day.

What if I’m arriving after the front desk is closed? How do I check in?

Accommodations will always be made! Please alert the front desk if you will be arriving late or are delayed in some way and you will be provided further instructions.



Do you offer shuttle service from the airport?

Creekside does not offer its own transportation, but works with Colorado Mountain Express and Big Mountain Transportation, both of which provide service from Denver International and Eagle-Vail Regional Airports. See more information on our Getting to Beaver Creek & Creekside page.

Is parking included with my reservation?

Yes! Each condominium is allotted 1 parking spot. Any additional parking is not guaranteed, will be based on availability, and is subject to change. Additional parking will not be assigned until the day of your arrival, but please alert front desk prior to your arrival if you require additional parking. This way, the front desk will be prepared with additional options.

Do I even need a car while at the resort?

It depends on what you are looking to do during your stay in Beaver Creek. Many guests rent cars and end up leaving them parked in the garage for the duration their vacation. If you plan on staying within Beaver Creek for your stay, it’s recommended to enjoy the convenience of a shuttle ride and not worry about a car. This way, you can sit back, relax, and take in the scenery on your way to the resort. If you are more adventurous and looking to explore more of what Colorado has to offer (including nearby Vail Ski Resort), a rental car will be the more convenient option.

What do we do if we’re taking a shuttle to Creekside?

Just come and check in like normal! But, make sure to not unload your luggage yet! Creekside has two buildings and if you’re staying in the “Birch Building,” the shuttle can be directed to a much more convenient spot to offload luggage.

Skiing & Snowboarding


I’m looking at the map, but I can’t tell how Creekside is ski-in/ski-out.

Creekside is ski out via a small and short skiway to the Elkhorn lift, which is a great access lift to get to either the Strawberry Park or Bachelor Gulch areas of the mountain. At the end of the day, you can ski right to the back door of the property via the Creekside Skiway through Creekside park. These ski ways are very mellow runs, but can be a little narrow – as long as everyone can “pizza,” they’ll be fine! Maps with more detailed instructions are available at the front desk.

Do you provide shuttle service to the ski lifts?

The property does not have its own private shuttle, but resort shuttles will stop in the front driveway every 15 minutes, starting on the hour. These shuttles run from 7:45 a.m. – 5:30 p.m.

Should I ski in and out or take the shuttle?

That’s up to you! Both are convenient and it will depend on what you’re more comfortable with. The shuttle will be faster to reach the Centennial base area, but the ski paths will be more convenient to those just looking to get right on the hill. If you feel ambitious, it is also a simple 5-minute walk [uphill] to that same Centennial base area.

How do we get to ski school?

The ski shuttle will be the most convenient way. This shuttle will drop you off at Centennial Station where you will see the base of the Centennial Lift. Ski school meets right there! You can also ski out to the Elkhorn lift to ski school, but by the time the lifts start turning, you will be very rushed and may not make it to your lesson on time.

Housekeeping & Other Information


Does my reservation include housekeeping?

You will receive housekeeping during your stay with us unless you received a discounted nightly rate. If daily housekeeping is not included in your reservation, it can be arranged for an additional fee of $45 per clean. A mid-stay clean will be provided on any stay that is 6 or more nights. Please contact the front desk prior to your arrival if you require additional housekeeping services.

Can we ship some packages to Creekside prior to our arrival?

Of course! The physical address to Creekside is 1156 Village Rd, Avon, CO 81620. Please be aware that the property can only accept UPS or Fedex. DO NOT ship via US Postal Service or you will not receive your package. Please limit the amount of items you send due to the property’s minimal storage space.

If you also need to return your items to your home upon your departure, make sure to have a pre-paid shipping label for the package and a pickup scheduled with the shipping service. If you do not have a pre-paid label, there is a packing and shipping service that will come and pick up your items, package them up, and ship them for you. Packing slips for this service are at the front desk and a credit card will be required.

I like to read the New York Times every morning. Are copies available?

Complimentary Vail Dailys (local paper) are available on request. The Denver Post, USA Today, the New York Times, and the Wall Street Journal are available at an extra cost. The front desk does not keep these papers on-hand; They have to be ordered in advance. Please alert the front desk in advance if you require additional newspapers beyond the Vail Daily.

Do you accommodate pets?

Unfortunately Creekside is unable to accommodate pets. However, there are usually a couple of playful pups in the office that you can visit with!

I need to print my boarding passes for my flight. Do you have a printer?

Of course! There is a public computer with a printer available in the lobby for you to use. Or, feel free to send your boarding passes to the front desk to be printed.

Have more questions? Contact us at (800)910-3240 or